Management Insight

Intellectual Capital Efficiency and Performance of Banks in India

G. Bharathi Kamath — 2023-06-27

The aim of this paper is to examine the impact of intellectual capital efficiency on the performance of commercial banks in India for two
time periods, viz. 2018-19 and 2020-21 representing the pre and post-merger periods. The IC efficiency (ICE) of the banks is measured
using the standard Human Capital Efficiency (HCE), Structural Capital Efficiency (SCE). The performance is measured in terms of
Return on Assets (ROA), Return on Equity (ROE), Net Interest Margin (NIM), and Return on Investments (ROI). The results show that
sub-components of IC have impacted the performance of banks variedly, but not consistently. The ICE of private sector banks has
increased over the period of study. The impact of merger on the ICE performance of the individual public sector banks has been mixed,
though on the average, there is no immediate statistically significant impact of the mergers on the ICE performance of all the public sector
banks in India.
Key words: Intellectual Capital Performance, Human Capital, Banking, Productivity, Profitability, Mergers

Teachings from Indian Management: The Spirit of Selfless Service

Nilanka Chatterjee — 2023-06-27

Increasingly , a need has emerged to justify the relevance of Indian Management in today’s organisational context and the search to
explore how the Indian shastras , containing the universal and spiritual values of mankind , can help in creating the value based Managers
and enlightened leaders who can shape the environment, systems and organisations, where people can work together in joy, offering their
best for the good of the society , not in competition and tension but in the spirit of camaraderie and bonhomie. The author has clearly tried
to bring out that according to Indian Management the concept of work does not merely revolve around meeting our basic needs (food,
clothing and shelter) but also it is our opportunity to grow towards infinite perfection and joy. Through attending various conferences and
seminars, the author is of the conviction that Indian Shastras have a lot to contribute for managerial processes like Human Resource
Management, Leadership, productivity, motivation, self -development, organisational effectiveness, corporate governance etc. The
author is of the opinion that understanding the Indian behaviour and ethos will help us to come out with an approach and right kind of
Management style to create harmony and industrial peace. Through this research paper the author has tried to establish relevance of
Indian Management and tried to explain how the work ideals can be applied and have been successfully applied for improved individual
productivity and organisational effectiveness. The author feels privileged to present this bouquet of universal values and ideals to the
practising modern Managers and industry leaders, marked with a a flavour of Indian Wisdom so that in and through excellence in our
work , we may develop and grow and achieve the penultimate goal of our personal and professional life.
Design/methodology/approach: Based on literature review and the contemporary work done the most critical need today in business
leadership is a new kind of leader: authentic leader- and the Indian Management approach can serve as a platform in evaluating the
leadership traits and competencies. The efforts involved in evolving and implementing the Indian Management strategies are outlined
that can be used in developing and inculcating a new culture for leader development and leadership readiness.
Findings: The Indian Management approach can pave a new pathway to the corporate culture and is depicted as a means for gauging and
evaluating the existing leadership pipeline in an organisation revolving around the scope of this work.
Practical implications: Indian Management concepts can help organisations achieve the mission critical goals- helping its leaders to
sustain and succeed in uncertain business environment leveraging through the organisational competencies – unleashing the unlimited
potential.
Originality/value: An original piece of work, this research paper can be of immense value not only for the academicians but also for the
HR and Talent Development professionals, more in terms of identifying, nurturing and developing vibrant business leaders and thinkers
of tomorrow.
Keywords: Indian Management, Ethos, Spirituality, Managerial Effectiveness, Models, Systems

Competition, Consolidation and Convergence in the Indian Banking Industry- A path to $5 trillion economy

Anukriti Agrawal — 2023-06-27

Banking is the backbone of any economy as it has a direct bearing on financial and economic development. India is currently $3.469
trillion economy. To achieve the target of a $5 trillion economy, policy changes for India must include reforms in the banking sector. In
the banking industry, competition is crucial for maximizing efficiency. The banking sector is going through unprecedented consolidation
efforts through mergers and acquisitions. Financial inclusion is aided by consolidation. This gives banks greater resources with which to
lend money make investments and expand their geographical reach. The financial sector's convergence is expanding quite quickly.
Financial convergence aids banks in portfolio diversification. Financial Convergence relates to all types of interfaces between financial
suppliers and the demand for all types of financial products and services. In this paper, we have specifically discussed the convergence
between the banking sector and the insurance sector. This paper highlights various approaches to assessing competition, models of
bancassurance, benefits, and challenges of bancassurance for banks, and the expected value of the bancassurance market by 2027. This paper
has analyzed the changes in various financial ratios like Gross Non-Performing Assets (GNPA), Net Non-Performing Assets (NNPA),
Common Equity Tier- 1(CET-1) etc. of Union Bank of India after merger. This paper aims to study how a more competitive,
consolidated, and convergent banking industry would contribute to making India a $5 trillion economy.

A Bibliometric Analysis of Workplace Deviance from 2004 to 2020

Utkarsh Kumar Verma, Ananta Narayana , Ravindra Tripathi — 2023-06-27

Abstract
Purpose: The primary goal is to offer a bibliometric study of the work on workplace deviation between 2004 and 2020 till December. 650
research publications were examined out of 292 finalised final considerations. The research aims to identify the most significant journals
in this field, the most cited publications in a specific year, and notable authors. After that, an inter-country co-authorship network map is
made available.
Methodology: Author used the Web of Sciences database to look at the information about the different papers in the study and also used
the VOS viewer software to make maps of keyword occurrence,co-authorship network ship between countries, and maps of coauthorship.
Findings: The results of this study prove that the leading publication in the year 2017, the most influential journal, is the Journal of
Business Ethics. The most cited paper is about developing a measure of workplace deviance. Furthermore, the most prominent authors are
Bennett, R. J., and Robinson, S. L. (2000). The United States and the state university of Florida are the countries and schools with the most
patents.
Originality/Value: This study provides comprehensive literature on workplace deviance and a reliable picture of this area using
bibliometric techniques. The study results help future authors interested in researching this topic.
Keywords: Bibliometric analysis, Vosviewer, Workplace deviance

Examining the relationship between the Role of Personality Traits and Work-Life Balance

Neeti Sharma — 2023-06-27

The aim of the paper is to analyse the significance of work life balance factors of IT Sector of NCR on the basis of their personality traits.
This study is based on primary method of data collection.. Data was collected through questionnaire method of 350 employees working in
IT sector. Questionnaires was based on demographic characteristic, work- life factors and personality traits. First the Big five Personlity
traits were analysed, then ANOVA was used to measure significance between BFP and work-life factors. Results suggest that
agreeableness were the most balanced one trait while other traits faced challenges and conflict in managing work and life. Secondly in the
analysis it was determined that there was significant relation between personality and work and life balance factors. This means
personality is one of the important factor that directly or indirectly affects work and life. This findings will help organization in managing
employee work-life interface for maximizing individual and organizational outcomes by knowing their personality trait. The study is
limited to the only employees of NCR so results cannot be generalized.
Keywords: Big five Personality (BFP), Work-life, work-family, personality, organization culture, work family conflict.

Transformative Data Management Technique: Redefining Artificial Intelligence (AI)

Abhishek Srivastava — 2023-06-27

This abstract provides an overview of the evolving landscape of data management, driven by the transformative influence of artificial
intelligence (AI). This exploration delves into how AI technologies are reshaping every facet of data management, from collection to
analysis, offering unprecedented efficiencies and insights. In the age of massive data proliferation, effective data management has become
a cornerstone of organizational success. AI algorithms are revolutionizing data integration by automating the harmonization of diverse
data sources, transcending the limitations of structured and unstructured data. Through advanced techniques such as natural language
processing, AI enables comprehensive data extraction from text, images, and audio, broadening the scope of information captured. In
summary, the amalgamation of AI and data management yields a paradigm shift. From harnessing unstructured data to elevating security
measures, AI redefines the data landscape. Through automation, predictive capabilities, and adaptive learning, AI-driven data
management propels organizations towards more efficient and informed strategies. This abstract encapsulates the profound
transformation of data management facilitated by AI, urging organizations to grasp the vast potential of this synergy for informed,
strategic decision-making in a data-centric world.
Keywords: Data Management, AI Algorithms, Big Data and AI, Data Collection & Quality

Futuristic HRM and the Implications of Integration with Industry 5.0 for Sustainable Business

Ananta Narayana Utkarsh Kumar Verma — 2023-06-27

The concept of non-replicable managerial processes enables acknowledging the subjectivity of HRM as one aspect to enhance
organizational performance. The current study explores various elements that could support long-term success. In particular, the study
finds two critical factors for strengthening an organization's performance as a human-centric organization and an organizational culture
determined by knowledge management. Beyond the rationalistic view of human resources as mechanistic raw materials, the reflections
presented here provide the first applicable knowledge about the factors to act and reflect on sustaining business. This study investigates
how an organization’s participation in diversity, inclusion, and people empowerment policies affects organizational performance to
facilitate businesses' evolution into the Industry 5.0 paradigm. A conceptual model is put forth to explain effective organizational
performance by integrating H.R. management and Knowledge Management has driven corporate culture. The study then elaborates on
human resources, knowledge management, and organizational performance as the crucial components to navigating the cultural
transformation in the Industry 5.0 scenario. Therefore, organizations should adopt a corporate culture emphasizing sustainability to gain a
competitive advantage. Limitations of the study may be interpreted as potential avenues for future research agendas.
Keywords: Human Resource Management, Knowledge Management, Industry 5.0, Sustainability

A Conceptual Study on the Role of Different Stakeholders of Gig Economy in Enhancing the Delighters and Neutralizing the Worries for the Gig Workers

Jaishree — 2023-06-27

temporary services from workers that will enable them to avail the services of workers as employees but without providing them the
benefits of employees. Gig work as it exists today in India is highly attractive on various dimensions such as flexible working hours, costeffectiveness,
etc. but there exist several worries as well like social security, health insurance, etc. With high numbers of delighters and
several pain points the workers are taking up gig work out of choice or necessity are different aspects of the study. It is, therefore, crucial to
not only identify which 'delighters' to double down on, but also identify which pain points can be addressed to drive participation and
enhance the pull factor of the gig economy. The paper relies on secondary data such as research papers, articles, and books on the gig
economy for analysis, inference, and conclusion. The paper aims to understand, and identify the situations and constraints of the gig
worker and bring them to the fore for the solutions to channel the benefits of the gig economy to the workers with the help of the different
stakeholders.
Keywords: Gig economy, Gig workers, Delighters, Worries, Social security, Stakeholders

Recent Trends in Talent Acquistions, Production Sectors at Coimbatore Area Based on Jack Welch’s Leadership Approach

R. Padma Priya, K. Prabhakar Rajkumar — 2023-06-27

In India, the talented employees never had the premium, which they enjoy today. This has resulted in organizations looking at newer ways
to attract employees and once a recruit walks its portal, it starts focusing on building loyalty. This whole portfolio of how to attract, deploy
and retain employees is now called as “Talent Management”. This study attempts to investigate the effect of leadership styles practiced in
an organization on employee performance. Managers will struggle as leaders if they don’t have enough experience, making management
decisions, supervising staff and have poor administration in handling human resources. In this study, using latent variable Confirmatory,
Factor Analysis Modelling, the effect of Jack Welch’s leadership approach on employee performance is analyzed.
.
Keywords: Jack Welch’s Leadership Approach, Talent Management, Employee Performance.

Evaluation of Leadership Style and Theories in Context with Contemporary Organization

Ratish C. Gupta, Avani Mehta — 2023-06-27

Leadership principles are the basis on which an effective leadership functions. There are many different leadership principles which
different companies adhere to in order to maximize their impact on the success of their business. Usually, people get confused with the
term leadership and management. Management is the process of planning, organising, staffing, directing and controlling the activities of
an organisation. An individual should be proficient technically while developing a sense of responsibility towards workers and being
accountable for the actions taken place. Organizations require robust leadership and management for optimal organizational efficiency.
This paper will focus on various facets of leadership and its impact on organization culture
Key Words: Leadership Style, Management, Organisation Culture, Situational Leadership, Transformational Leadership

Indian Post Payment Bank: Financial inclusion revolution in India

Srajan Kumar Singh, Nagendra Yadav — 2023-06-27

The Indian financial system has seen several significant changes since 1991. The banking industry is one of the few that has thrived since
liberalization, and its success is unquestionably tied to the considerable financial reforms adopted by RBI and the significant
technological improvements that have occurred over the years. In 2014, the Reserve Bank of India (RBI) broadened the variety of banks
operating inside the Indian financial sector. Payment banks and tiny banks are two names for these modern financial institutions. The
major objective in creating these banks is to increase financial inclusion in underserved rural communities by increasing access to
banking goods and services. The unbanked and underbanked populations may be able to get access to financial services via payment
banks, a new kind of financial institution. Expanding the availability of financial services is a top priority for them. In this paper, we
discuss the payment banking infrastructure and the benefits that are expected to accrue from it. The Post Payment Banks of Indian
financial system will be a great first step in providing access to banking services for underserved populations, especially those who are
transient or from low-income families. Is the Indian Post Payment Bank the second phase of financial inclusion following the Pradhan
Mantri Jan Dhan Yojana?This research aims to fill in some of the gaps in our understanding of payment banks by providing a high-level
overview of their functioning processes and demonstrating how the idea of payment banks accomplishes two goals at once. All of the
information in this study comes from secondary sources. As a starting step toward its financial inclusion strategy, it is increasing its digital
payment infrastructure. The second positive effect is that it promotes a more tech-savvy mindset in the Indian banking industry. These
results show promise for increasing financial inclusion and access throughout India, especially in rural areas and with a focus on lowincome
people and small businesses.
Key words: Payment Banks, Financial system, Financial Inclusion, Post Payment Banks,