Cashless Policy of Nepalese Commercial Banks and Customer Satisfaction

  • Jitendra Prasad Upadhyay Tribhuvan University, Kathmandu, Nepal
  • Pitri Raj Adhikari Tribhuvan University, Kathmandu, Nepal
Keywords: Customer satisfaction, Ease of use, Cost effectiveness, Convenience, Reliability, Level of awareness


This paper attempts to examine customer satisfaction with cashless policy in Nepalese commercial banks. The data has been
collected from 384 respondents of Kathmandu Valley through a structured questionnaire. Descriptive statistics, correlation coefficients, and
regression methods have been used to estimate the relationship between dependent and independent variables. The study reveals that
a cashless policy is the most important factor affecting customer satisfaction in Nepalese commercial banks.

Author Biographies

Jitendra Prasad Upadhyay, Tribhuvan University, Kathmandu, Nepal

Associate Professor

Pitri Raj Adhikari, Tribhuvan University, Kathmandu, Nepal


How to Cite
Jitendra Prasad Upadhyay, & Pitri Raj Adhikari. (2022). Cashless Policy of Nepalese Commercial Banks and Customer Satisfaction. Management Insight, 18(2), 38-45.