Cashless Policy of Nepalese Commercial Banks and Customer Satisfaction
This paper attempts to examine customer satisfaction with cashless policy in Nepalese commercial banks. The data has been
collected from 384 respondents of Kathmandu Valley through a structured questionnaire. Descriptive statistics, correlation coefficients, and
regression methods have been used to estimate the relationship between dependent and independent variables. The study reveals that
a cashless policy is the most important factor affecting customer satisfaction in Nepalese commercial banks.
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