APPLICATION OF QUEUEING THORY IN A HOSPITAL PHARMACY UNIT

Abstract

The objective of this study was to analyse various design alternatives in determining the manpower requirement needed to run a hospital's pharmacy unit efficiently. This study enable the hospital administration in understanding and effectively using the manpower available in reducing the waiting time of prescription orders under different conditions. Three different operating procedures were evaluated in order to give a complete analysis of the prescription order process taking place in the pharmacy unit. Multiple server queueing with no priorities, a priority discipline queueing model without and with pre-emptive service has been used in this paper A numerical example has been added to demonstrate the application of queueing theory.