Impact of Perceived Value on Customer Loyalty

Shailesh Pandita; Sushil Kumar Mehta

doi:10.21844/mijia.15.1.9

Shailesh Pandita MBA Student, Shri Mata Vaishno Devi University, Katra, Jammu
Sushil Kumar Mehta Associate Professor, Shri Mata Vaishno Devi University, Katra, Jammu,Email : mehta.sushil@smvdu.ac.in

DOI: https://doi.org/10.21844/mijia.15.1.9

Keywords: Communication,, Customer Loyalty, Customer Perceived Value, Retail

Abstract

Customers are considered to be the most important aspect of the business. Survival of the business in terms of the profitability and sustainability depends upon its customers. For the Long and profitable survival of the business it is important to create the value for the customer and to cater their needs. It is very important for the company to attract the potential customers and retain the existing ones because it is the customers who create the demand of the products or services in the market. It is very important for any business to create the value for its customers to increase their satisfaction level with respect to product and organization. Satisfied customers have a higher probability of repeat purchases and long term relationship with the business which ultimately creates the customer loyalty. In the current Competitive business scenario customer loyalty is considered one of the important intangible assets of the business for the formulation of any business strategy. In such environment loyal customers can provide a competitive advantage for any business for the long survival. The aim of this study is to find the relationship between Customer Perceived Value, communication and customer loyalty in rural retailing.