IDENTIFYING AND ANALYSING THE FACTORS IMPACTING QUALITY IN EDUCATION: A STUDY TO DETERMINE SATISFACTION LEVEL OF STUDENTS AND FACULTIES IN A UNIVERSITY
This study aimed to identify and analyse the factors impacting quality to determine the satisfaction level of students and faculty in a university. This study was carried out in a private university in India. The researchers identified certain factors based on the previous work done by different researchers. The population for this research was 116 students and 12 faculty members of Kaziranga University School of Business out of which a sample size of 90 was selected by using simple random sampling based on 95% confidence level. A questionnaire with 5 point Likert scale was used to assess the attitude and opinion of the students as well as faculty members. To analyse the data SPSS version 20.0 was used. The results and findings showed that there is a significant difference between the satisfaction level and expectation level among the students as well as faculties in terms of the different factors. The result also showed that the satisfaction levels of faculty and students do not vary considerably.