IMPACT OF E-BANKING REGARDING SERVICE QUALITY TOWARDS CUSTOMERS : A STUDY

Abstract

Financial advancement and innovation unrest have permitted the improvements of new furthermore, more effective conveyance and preparing channels and additionally more creative products and benefits in managing in banking industry. Banking institutions are confronting rivalry not just from each other yet in addition from non-bank money related middle people and additionally from alternative sources of financing. Another key test confronting keeping money foundations today is the developing and changing requirements and desires of buyers couple with expanded instruction levels and developing riches. Buyers are ending up progressively observing and have turned out to be more associated with their money related choices. This study of banks focuses on the impact of the
demographic variable i.e. gender, qualification and occupation on the perception of the customers towards e-banking service quality.