Dr. Richa Sinha, Assistant Professor, Joseph School of Business Studies, Sam Higginbottom Institute of Agriculture, Technology & Sciences, Deemed-to-be- University, Allahabad, India

• SMS Journal of Entrepreneurship & Innovation Vol. 1 No. 1 (2014): SMS Journal of Entrepreneurship and Innovation (December) - Articles
  Managing Customer Complaints- A Tool to Enhance Customer Relationship in Hotel and Restaurant Industryfor an Entrepreneur
  Abstract  PDF