Implementation of Quality tools in Suit manufacturing to avoid Customer Returns

  • Bikas Agrawal Assistant Professor, National Institute of Fashion Technology, Kolkata
  • Gufran Ahmad Student 8th Semester, Bachelor of Fashion Technology, NIFT, Kolkatta
  • Abhilekh Thakur Student 8th Semester, Bachelor of Fashion Technology, NIFT, Kolkatta
Keywords: Quality problems, quality awareness, quality training, quality tools, quality implementation, reducing defects, cutting costs.


Garment Manufacturing is becoming more and more technology driven in an ever growing competition across the Globe. Quality being one of the most important criteria for acceptance by the consumers, companies cannot take any casual approach towards achieving quality. Poor quality is detrimental to the image of the company and impedes the economical growth of the company. Time taken to repair the defects provides space to the competitors and not all types of defects are repairable. Wrong assumptions about reparability can give “shocks” when the shipped products come back as “Return”. Men's suit is a category of apparel that is highly structured in comparison to other garments like T Shirts, Shirts, Tops, and Jeans etc. Technological requirements are also high in this category due to the required precision in the end products. This paper is a practical study where quality issues are analyzed in a suit manufacturing company and then some very effective quality tools are implemented to overcome the defects to establish the idea “Right first time”. Percentage of defects is actually reduced, thus cutting down the cost incurred due to bad quality.