Employment Relations System in the SMEs Sector: A Study on the Hospitality Sector

Abstract

The present paper highlights certain aspects of employment relations in the SME sector in India with special reference to the hospitality sector. Based on the inputs obtained from the different stakeholders through structured interviews, the authors have analysed the 'actors', 'context' and the 'processes' in the perspective of employment relations system in the hospitality SME sector. Moreover, questionnaire survey and focus group interviews have been conducted with a group of employees with a view to recognise and analyse the relevant issues in a better way. The study has been carried out in select hotels in Varanasi. The unique aspects of the different 'actors' of employment relations in the Indian hospitality SME sector have been examined. The paper also highlights the relevance of 'context' in the employment relations system. Finally, the authors have developed a model on employment relations system in the hospitality SMEs sector.