Demographic Influences on Resilience and Organisational Citizenship Behaviour among IT Professionals in Delhi NCR

Abstract

The Indian IT industry operates in a fast-paced and demanding work environment, where the ability of employees to adapt and engage in
organisational citizenship behaviour (OCB) are crucial for long-term success. Among 514 IT workers from the Delhi NCR area, this
study looks at how resilience and OCB are affected by different demographic characteristics. These variables include age, gender, marital
status, education, job experience, and company size. Standardised measures, such as the Podsakoff et al. (1990) OCB scale (24 items) and
the 25-item Connor-Davidson Resilience scale (CD-RISC), were used to gather data. When we ran the numbers through a t-test and an
analysis of variance, we found that factors like age, education level, and years of experience had a substantial impact on resilience and
organisational citizenship behaviour (OCB). While business size and marital status did not show any significant effects, gender did have a
significant influence on OCB but not resilience. The study highlighted the significance of HR strategies that prioritise demographics in
order to enhance employee well-being and encourage positive behaviour on the job. Implications for practice indicate that businesses
might boost output by embracing diversity in the workplace through strategic initiatives. Researchers in the future could broaden their
scope to include additional industries and regions, or they could engage in longitudinal studies to ensure a more comprehensive
understanding.