Job Satisfaction : A Comparative Study Between Male and Female Employees Working in the Service Sector in India

Ujjal Mukherjee; Monika Patnaik

Ujjal Mukherjee Assistant Professor, CMS B- School, Jain University, Bangalore.
Monika Patnaik MBA Scholar, CMS B- School, Jain University, Bangalore

Keywords: Job Satisfaction, Gender, Service Sector ,Work Attitudes, HRM.

Abstract

Purpose- Most of the research conducted in the western nations found relationship between gender and job satisfaction. This assumption has been tested empirically in this paper in the manufacturing sector in India .
Design- The authors used a cross sectional field study design to collect responses of 384 employees working in 3 service sector firms in India. Judgmental sampling was used for the research. 6-item scale by Berson and Linton (2005) was used to measure Job Satisfaction. The computed internal consistency reliability for this measure was 0.85 using coefficient Alpha.
Findings- Male employees experienced higher job satisfaction as compared to female employees. The statistical significance of the difference in the means of job satisfaction among male and female employees was estimated using the T-test.
Research limitations/implications- By conducting the research on a large sample, this study was able to evaluate the role of gender on job satisfaction. There are chances of perception errors as the responses were
self- reported.
Practical implications- The findings suggest that managers should focus on both the genders equally in order to utilize their potential optimally.
Social implications- By identifying and then developing employee's job satisfaction, organizations can help employees to reduce stress, burnout and improve their work life quality.
Originality/Value- Using a large sample, this study identifies a relationship between gender and job satisfaction in the service sector in India .