Assessing the Role of Technology in Enhancing Knowledge Management Systems in Indian MNCs

Abstract

Abstract
In today's knowledge-intensive and globally distributed business environments, where long-term competitiveness depends
on the efficient use of organisational knowledge, knowledge management (KM) has become a crucial strategic function.
This study's main goal is to investigate how knowledge management might improve organisational performance and
growth, with a strong focus on technology-enabled KM methods used by Indian multinational corporations (MNCs). The
study aims to identify common KM techniques, assess the efficacy of KM technologies, and examine the technological and
organisational issues arising in the course of KM implementation
A systematic questionnaire was used to gather primary data from knowledge workers working for certain Indian
multinational companies in a diverse range of industries, such as manufacturing, financial services, information technology,
and pharmaceuticals. The intensity of KM technology adoption, the perceived efficacy of KM systems, and their effects on
knowledge sharing, organisational learning, employee productivity, and the overall organization performance were all
assessed using quantitative methods including inferential analysis and descriptive statistics.
The findings indicate that among the most popular KM technologies in Indian MNCs are collaborative platforms, document
management systems, intranet-based knowledge repositories, and enterprise information systems. The main advantages of
technology-enabled knowledge management strategies, according to respondents, are increased organisational learning,
quicker decision-making, and better information accessibility. However, a number of issues limit these systems' efficacy,
such as poor organisational culture, opposition to information sharing, a lack of strategic alignment between KM programs
and company goals, and inadequate staff awareness and training. By highlighting the necessity of an integrated knowledge
management approach that synchronises technology infrastructure with organisational culture, leadership commitment,
and continuous learning mechanisms, the study draws attention to significant managerial consequences.